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Privacy Policy

Pinelake Church Privacy Statement and Notice of Privacy Practices

Last modified on June 1, 2022

This Privacy Statement and Notice of Privacy Practices (“Privacy Policy”) sets forth the privacy practices of Pinelake Church and Life Change Resources (collectively, “Us” or “Pinelake”). Pinelake respects your privacy and is committed to protecting it through Our compliance with this Privacy Policy. This Privacy Policy describes how your personal information is collected, used, maintained, protected, and shared when you download and/or use the Pinelake app (the “App”); utilize the Pinelake websites, including http://www.pinelake.org (the “Website”); other online or mobile services that link to this Privacy Policy; submit information or interact with Us via electronic mail, text message (including but not limited to texting “Give” to 575-55), or social media; view our streaming broadcasts; submit a paper prayer or similar request; or otherwise interact with Us (collectively, the “Services”).


We collect and use certain Personal Information from users of the Services. Being transparent about our use of Personal Information is important to Us. We want you to understand what Personal Information We collect and how it is used. If you have questions or concerns regarding our Privacy Policy or practices, please contact Us using the methods described below.

Table of Contents

  1. How you are notified if this Privacy Policy changes.
  2. Information We Collect
  3. Use of Cookies on the Services
  4. How do I accept or reject cookies?
  5. Do Not Track
  6. Use and Disclosure of Personal Information
  7. Sharing Your Personal Information
  8. How We Protect Your Personal Information
  9. Communicating With You Electronically
  10. Contact Us

1. How you are notified if this Privacy Policy changes.

We may change this Privacy Policy from time to time. If We do, We will post the updated Privacy Policy with the last revised date within the App, on the Website, and elsewhere if applicable. If We make material changes to the Privacy Policy, We will provide notice as required by law. By continuing to use the Services, you consent and agree to the latest and current version of the Privacy Policy.

2. Information We Collect

We collect two types of information from you when you use the Services, or otherwise interact with Us: (1) “personally identifiable information” (as defined below) and (2) “non-personally identifiable information” (as defined below). Certain information is required to provide the Services. If you do not provide certain information, or request we delete certain information, you may no longer be able to use the Services.

Personal Identifiable Information (“PII”)

Personally identifiable information includes, but is not limited to, your first and last name, date of birth, demographic information such as gender, email address, and telephone number. You may also create a username or otherwise provide/create login credentials to utilize some of the Services, which will be associated with you. We may also associate information about your account with you, including but not limited to your preferences, usage history, and related information.

Non-Personally Identifiable Information (“NPII”)

Non-Personally Identifiable Information can be technical information or aggregated, non-identifiable, or anonymized information. NPII does not identify you personally. If you provide Us with NPII, We may use it for the purposes described in this statement or any other legal purpose.

Automatic collection of NPII

When you download or use the Services, We automatically collect certain information by automated or passive means using a variety of technologies described below. We use these technologies across Our Services to enhance your user experience. These technologies may allow Us to personalize your online experience, recognize you as a previous visitor, save your user preferences, and/or maintain your login and password information on secure portions of Our Services. We also use these technologies to analyze how users use Our Services and to monitor the performance of the Services, including the App. To be clear, We do not combine the general information collected through these technologies with other personal information such as to render you identifiable.

By using the Services and accepting the terms of this Privacy Policy, you agree that We can place these technologies on your computer, phone, tablet, or other device. You have the option of adjusting your browser or device settings to restrict or limit the use of these technologies. However, if you choose to do so, the functionality of the Services and your user experience may be negatively affected.

When you utilize the Services, We automatically collect certain information about your device, browsing actions, and patterns, including but not limited to:

  • information about your device and internet collection, including your web browser, IP address, operating system, platform type (such as Apple iOS or Android), time zone, geolocation, and cookies installed on your device;  
  • details of your visits and use of Our Services, including what websites or search terms referred you to the Services; the number of clicks on a feature; the amount of time spent on the Services; and information about how you interact with the Services. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies. A cookie is a small data file placed on your device or computer by Us or Our third-party vendor service provider(s) and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files. Log files track actions occurring on the Services and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels. These are electronic files used to record information about how you use the Services.

3. Use of Cookies on the Services

We use cookies to enable Our Services to function properly and to personalize your online experience.  

  • Necessary Cookies: These cookies are essential to the functionality of the Services in order to facilitate your use of the Services and their features, and in order to enable you to move around the Services smoothly. Without these cookies, We may not be able to provide certain services or features, and the Services will not properly function. Unfortunately, these cookies cannot be disabled or modified, which is why We refer to these as “Necessary.” 
  • Analytics and Reporting Cookies: We and Our third-party vendor service providers may use analytics cookies, which are sometimes called reporting cookies, to collect information about your use of the Services in order to enable Us to improve the way it works and prepare statistical analysis of such data. The information gathered via analytics cookies allows Us to see the overall patterns of usage of the Services, helps Us record any difficulties you have with the Services, and shows Us whether Our advertising is effective or not.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

  • Social and Content cookies:  Many social media plugins use social and content cookies (for example, the Facebook ‘like’ button), and other tools meant to provide or improve the content on a website. We integrate these modules into Our Services to improve the experience of browsing and interacting with Our Services. Please note that some of these third party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research.

Items on the Website may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We do not set any additional cookies relating to your use of these embedded social and content cookies. However, if you choose to click on these links and they take you to a third-party website, the third-party may place additional cookies of its own. These third-party cookies fall outside the scope of this Privacy Policy. We encourage you to reach out to the third party if you have any questions about how they track your use of the embedded content on Our Sites.

If you have an account and you log in to this Site, We will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

4. How do I accept or reject cookies?

You can choose to disable or enable cookies at any time on your browser or on your device. 

Your browser or device can be set to notify you of the cookies that are deposited and ask you to accept them or not. You can accept or reject cookies on a case-by-case basis or reject them consistently once and for all. We remind you that the refusal of cookies is likely to modify your conditions of access to Our Services. In order to manage the cookies as close as possible to your expectations, We invite you to set your settings taking into account the purpose of the cookies as mentioned above.

You may outright refuse to accept cookies from the Services at any time by activating the setting on your browser or device that allows you to refuse cookies. You may also adjust the settings on your browser or device to clear cookies. Please note that by disabling or blocking any or all cookies, some features of the Services may not operate as intended, or you may not have access to features or personalization available through the Services.

For the management of the cookies and your choices, the configuration of each browser is different. We suggest consulting the Help section of your browser or taking a look at the website AboutCookies.org, which offers guidance for all modern browsers.

5. Do Not Track

Please note that We do not alter Our Services’ data collection and use practices when We see a Do Not Track signal from your browser.

6. Use and Disclosure of Personal Information

Pinelake currently, and/or may in the future, collect, use, and disclose your Personal Information as authorized or required by law and/or for any or all of the following purposes:

  • Communicate with you;
  • Fulfill a service or a service request to you;
  • Establish and verify your identity;
  • Create an account and allow you to utilize the Services;
  • Protect and improve Our services;
  • Offer updates, notices, and other information about services available from Pinelake as permitted by law;
  • Respond to your questions, inquires, comments, and instructions;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to Our services;
  • Deliver personalized information to you about services that you have viewed or expressed interest in through retargeting techniques;
  • Comply with applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in investigations conducted by law enforcement or any governmental and/or regulatory authority;
  • Statistical purposes to help improve the functioning and availability of the Services;
  • Notify you of any known breach of your Personal Information;
  • Any other related purposes that would reasonably be expected for which you provided the information in accordance with consent obtained from you and in accordance with applicable law.

These purposes may continue to apply even in situations where your relationship with Us has been terminated or altered in any way. In such cases, We may still retain Personal Information relating to you and use or disclose such information for legal purposes, including for compliance with applicable law.

7. Sharing Your Personal Information

We share your Personal Information with third parties for the purposes described above.

We may also share your Personal Information or Non-Personal Information to comply with applicable laws and regulations; enforce this Privacy Policy; respond to a subpoena, search warrant or other lawful request for information We receive; or otherwise protect Our rights. 

8. How We Protect Your Personal Information

We use commercially reasonable technical, administrative, and physical controls and best practices to protect your personal information; however, since the internet is not a 100% secure environment, We cannot ensure the security of personal information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such personal information, you do so at your own risk. Nevertheless, We strive to protect the security of your information and periodically review and enhance Our information security measures. We will notify you of any confirmed security breach of your personal information to the extent required by and in accordance with local laws.

If We forward Personal Information to any third party, We require that those third parties have appropriate technical and organizational measures in place to comply with applicable laws.

9. Communicating With You Electronically

By using the Services and providing your Personal Information, you agree that We can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy) relating to your use of the Services.

Where required, We will seek your express consent to send electronic messages. You may withdraw your consent by using the “unsubscribe” link located at the bottom of Our messages, contacting Us at the address listed below, or by emailing privacy@pinelake.org.

10. Contact Us

If you have questions about this Privacy Policy, about the Site, or want to request access to, correction, or deletion of your personal information, or have a privacy-related complaint or question, please contact Us by email at privacy@pinelake.org.